Terms of Service

Syniria lets businesses (“Clients”) deploy an AI agent that answers messages on their connected Instagram, Facebook, and WhatsApp accounts, captures leads and bookings, and answers questions from a catalog and knowledge sources the Client provides.

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account. Notify us immediately at info@syniria.com if you believe your account has been compromised. You must be at least 18 years old and legally able to enter into these Terms.

• Use the Service lawfully and in compliance with the terms and policies of any connected platform (including Meta’s Platform Terms and messaging policies).
• Ensure you have the necessary rights and consents to connect your channels, upload your content, and process the personal data of your end customers.
• Provide any privacy notices to your end customers that applicable law requires, and respond to their data requests — for their data, you are the controller and Syniria is your processor.
• Review and oversee your agent’s behavior; you are responsible for the messages it sends on your behalf.

You agree not to use the Service to:

• Send spam, or unlawful, deceptive, harassing, defamatory, or infringing content.
• Distribute malware, or engage in phishing, impersonation, or fraud.
• Generate or distribute illegal content, or content that infringes intellectual-property or privacy rights.
• Violate the rights of others or any applicable law or platform policy.
• Disrupt, reverse-engineer, probe, or gain unauthorized access to the Service or its systems, bypass rate limits or security controls, or conduct automated attacks.

The agent’s responses are generated by automated AI systems and may be inaccurate, incomplete, or unsuitable for a given situation. The Service is a tool to assist your customer communication, not professional advice. You are responsible for configuring, monitoring, and correcting your agent, and for reviewing AI-generated responses before relying on them — in particular for any decisions affecting legal rights, financial matters, healthcare, safety, or regulatory compliance.

The Service integrates with third-party platforms (such as Meta’s Instagram, Facebook, and WhatsApp) and providers. Your use of those platforms is subject to their own terms. These third-party APIs and platforms may change, limit, or discontinue functionality at any time, which may affect the Service. Syniria is not responsible for changes, limitations, outages, or actions of third-party providers.

We may modify, improve, discontinue, or remove features of the Service at any time. Where practical, we will provide reasonable notice of material changes that significantly affect paying customers.

We strive to keep the Service available but do not guarantee uninterrupted or error-free availability. Maintenance, upgrades, outages, and third-party failures may temporarily affect access.

We may offer a free trial that does not require a payment method. The trial is limited — currently to 7 days and a capped number of conversations and messages, whichever is reached first — after which the agent stops responding until you subscribe to a paid plan. Trial limits may change. The free trial is limited to one per account and one per connected channel; we may withhold or revoke trials we believe are being abused (for example, creating multiple accounts or reconnecting the same channel to obtain repeated trials). During the trial the agent may respond to your real customers, and you are responsible for those interactions as with any other use of the Service.

Paid plans are billed on a recurring subscription basis at the rates shown at signup. By subscribing, you authorize us (through our payment provider) to charge your payment method on a recurring basis until you cancel. Fees are charged in advance and are non-refundable except where required by law. You are responsible for any applicable taxes. If a payment cannot be processed, we may suspend or terminate your subscription. You can cancel at any time; your plan remains active through the end of the current billing period, and no refund is issued for the current period. We may change pricing with reasonable prior notice.

We may offer beta or preview features. These are provided “as is,” may be unstable, and may be changed or discontinued at any time without notice.

If you provide suggestions, feedback, or ideas about the Service, you grant Syniria a perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

As between you and Syniria, you retain all ownership rights in the content you provide, including your business information, uploaded knowledge, catalogs, and end-customer data. You grant Syniria the limited rights needed to host and process that content to operate the Service for you. Syniria retains all rights in the Service itself, including its software, design, and trademarks. No ownership or intellectual-property rights are transferred to you except the limited right to use the Service under these Terms.

You may stop using the Service and close your account at any time. We may suspend or terminate access if, for example: there is a security threat; we suspect fraud or abuse; there is excessive resource usage; we receive a legal request; or you violate these Terms or a connected platform’s policies. On termination, your right to use the Service ends and we will handle your data as described in our Privacy Policy.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate. The Service does not provide legal, medical, financial, tax, or other professional advice.

To the maximum extent permitted by law, Syniria will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the claim. Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

You agree to indemnify and hold Syniria harmless from claims arising out of your content, your use of the Service, or your breach of these Terms or of any law or third-party platform policy.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, internet or utility outages, labor disputes, governmental actions, cyberattacks, or failures of third-party providers.

You may not use the Service in violation of U.S. export-control or sanctions laws. You represent that you are not located in, or a resident of, a country or region subject to comprehensive sanctions, and that you are not on any restricted-party list.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. Any disputes will be subject to the courts located in Wyoming, unless otherwise required by applicable law.

• Assignment. You may not assign these Terms without our consent; Syniria may assign them in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms are the entire agreement between you and Syniria regarding the Service and supersede any prior agreements.
• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver. Our failure to enforce any provision is not a waiver of it.
• Survival. Sections relating to intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, and governing law survive termination.

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice. Continued use of the Service after changes take effect constitutes acceptance.

Syniria — 5830 E 2nd St, Ste 7000 #37147, Casper, WY 82609, US.
Email: info@syniria.com